At FreonMarketshop, we want every order to arrive safely and reliably. To give customers extra peace of mind during delivery, we offer optional Shipping Protection at checkout.

When selected, Shipping Protection helps cover eligible shipping-related issues that may occur while your order is in transit, including certain lost, damaged, or delivery-problem cases.

Shipping Protection applies only to the order for which it was purchased and is subject to the terms below.

1. Coverage

When Shipping Protection is purchased, your order may be covered for eligible shipping-related issues, including:

Lost Packages: Coverage may apply if the carrier confirms that the package was lost in transit.

Damaged Products: Coverage may apply if the product is damaged during shipping and valid proof is provided.

Delivery Issues: Coverage may apply for certain unexpected delivery problems that occur while the package is in transit.

Shipping Protection does not cover issues caused by incorrect shipping information, refused deliveries, unauthorized address changes, customer error, or situations outside the approved coverage terms.

1. How to Purchase

Shipping Protection may be selected during checkout. The protection fee will be added to your order total before payment is completed.

Please note that Shipping Protection applies per order and only covers the products included in that specific order.

1. Claims Process

If your order is lost, damaged, or affected by a delivery issue, please contact us as soon as possible.

To help us review your claim, you may be asked to provide the following information:

Your order number

Your tracking number

Photos of damaged products or packaging, if applicable

Carrier notice or delivery confirmation, if available

Any other relevant proof related to the shipment issue

After receiving the required information, we will review your claim and provide further instructions.

1. Lost Package Claims

If tracking shows no movement for an extended period of time, or if the carrier confirms that the shipment was lost in transit, we will review the case and may provide a replacement, refund, or other appropriate resolution depending on the situation and product availability.

1. Damaged Product Claims

If your product arrives damaged, please keep the original packaging and contact us promptly.

Photos of the product, outer box, shipping label, and damaged area may be required to process the claim.

Claims submitted without clear supporting proof may be delayed or denied.

1. Cancellation

If your order has not yet shipped, you may contact us to cancel Shipping Protection and request a refund of the protection fee.

Once an order has shipped, Shipping Protection cannot be canceled or refunded.

1. Exclusions

Shipping Protection does not cover:

Incorrect or incomplete shipping address provided by the customer

Packages marked as delivered by the carrier without supporting evidence of loss

Refused packages or failed delivery due to customer unavailability

Damage caused after delivery

Unauthorized returns

Orders canceled after shipment

Delays caused by weather, customs, carrier restrictions, holidays, or force majeure events

Any issue not directly related to transit damage or loss

1. Important Reminders

Please make sure your shipping address and contact information are accurate before placing your order.

Please inspect your order immediately upon delivery.

If you notice damage, missing items, or any delivery issue, please contact us promptly.

Please do not discard the original packaging before the claim is resolved.

1. Contact Us

If you need help with a Shipping Protection claim, please contact us with your order number and supporting documents.

Email: freonmarketshop@gmail.com

We will review your request and help you with the next steps.