Shipping Protection Policy

At FreonMarketShop , we want every order to arrive safely and reliably. To provide a safer and more reliable shopping experience, we offer optional Shipping Protection in partnership with our third-party shipping protection provider, Xcotton . When selected at checkout, Shipping Protection provides additional coverage for eligible shipping-related issues that may occur while your order is in transit, including certain lost, damaged, or delivery-problem cases. Shipping Protection applies only to the order for which it was purchased and is subject to the terms below. 1. Coverage When Shipping Protection is purchased, your order may be covered for eligible shipping-related issues, including: Lost Packages: Coverage may apply if the carrier confirms that the package was lost in transit. Damaged Products: Coverage may apply if the product is damaged during shipping and valid proof is provided. Delivery Issues: Coverage may apply for certain unexpected delivery problems that occur while the package is in transit. Shipping Protection does not cover issues caused by incorrect shipping information, refused deliveries, unauthorized address changes, customer error, or situations outside Xcotton’s approved coverage terms. 2. How to Purchase Shipping Protection may be selected during checkout. The protection fee will be added to your order total before payment is completed. Please note that Shipping Protection applies per order and only covers the products included in that specific order. 3. Claims Process If your order is lost, damaged, or affected by a delivery issue, please contact us as soon as possible. We will help review your case and provide guidance based on Xcotton’s claim requirements. You may be asked to provide the following information: Your order number Your tracking number Photos of damaged products or packaging, if applicable Carrier notice or delivery confirmation, if available Any other relevant proof related to the shipment issue After receiving the required information, we will review your claim and provide further instructions. 4. Lost Package Claims If tracking shows no movement for an extended period, or if the carrier confirms that the shipment was lost in transit, we will review the case and may provide a replacement, refund, or other appropriate resolution depending on the situation, product availability, and Xcotton’s coverage terms. 5. Damaged Product Claims If your product arrives damaged, please keep the original packaging and contact us promptly. Photos of the product, outer box, shipping label, and damaged area may be required to process the claim. Claims submitted without clear supporting proof may be delayed or denied. 6. Cancellation If your order has not yet shipped, you may contact us to cancel Shipping Protection and request a refund of the protection fee. Once an order has shipped, Shipping Protection cannot be canceled or refunded. 7. Exclusions Shipping Protection does not cover: Incorrect or incomplete shipping address provided by the customer Packages marked as delivered by the carrier without supporting evidence of loss Refused packages or failed delivery due to customer unavailability Damage caused after delivery Unauthorized returns Orders canceled after shipment Delays caused by weather, customs, carrier restrictions, holidays, or force majeure events Any issue not directly related to transit damage or loss Any situation excluded under Xcotton’s protection terms 8. Important Reminders Please make sure your shipping address and contact information are accurate before placing your order. Please inspect your order immediately upon delivery. If you notice damage, missing items, or any delivery issue, please contact us promptly. Please do not discard the original packaging before the claim is resolved. 9. Contact Us If you need assistance with a Shipping Protection claim, please provide your order number, photos of the damaged package or product, and any other supporting documents. For claim support, please contact our Shipping Protection provider: Email:   support@xcottons.com   The provider will review your claim and guide you through the next steps. For general order questions, please contact FreonMarketShop at  support@freonmarketshop.com . .shipping-protection { padding: 40px 20px; font-family: Arial, sans-serif; color: #1a1a1a; line-height: 1.6; } .shipping-protection .container { max-width: 960px; margin: 0 auto; } .shipping-protection .text-content { max-width: 760px; margin: 0 auto; } .shipping-protection h1 { font-size: 32px; margin-bottom: 20px; text-align: center; } .shipping-protection h2 { font-size: 22px; margin-top: 30px; margin-bottom: 10px; color: #0066cc; font-weight: 700; } .shipping-protection p { margin-bottom: 15px; } .shipping-protection ul { margin-left: 20px; margin-bottom: 15px; padding-left: 18px; } .shipping-protection li { margin-bottom: 8px; } .shipping-protection strong { font-weight: 700; } .shipping-protection a { color: #0066cc; text-decoration: underline; } @media (max-width: 768px) { .shipping-protection { padding: 32px 16px; } .shipping-protection .text-content { max-width: 100%; } .shipping-protection h1 { font-size: 26px; } .shipping-protection h2 { font-size: 20px; } }